TENKARA ADVENTURE OUTFITTERS LLC AKA TAO WARRANTY
Our rods are very durable and have been fished under some extraordinary circumstances. However understandably accidents do happen. Every new Tenkara Adventure Outfitters rod is covered by our limited lifetime original owner warranty.
This warranty is active when a rod is purchased through our website or an authorized Tenkara Adventure Outfitters dealer. It is limited to repair and replacement of the rod and/or the damaged individual sections. As stated in our Terms and Conditions, the warranty does not cover damages from misuse or accidents.The warranty also does not cover loss in any form of the rod or individual pieces. The warranty does not cover intentional breakage.
TAO reserves the right to determine whether to repair or replace any TAO product covered by this warranty. Our models may change over time. As a result TAO reserves the right to honor warranty claims with other comparable models. We will always try to replace individual sections with the same model and cosmetics. However sometimes we may have to utilize different colors or components.
TAO may request the broken section or rod be sent back to the company. The purchaser is responsible for all shipping cost.TAO may also request a picture of the broken parts.
Should a warranty claim be made on the first 1 or 2 sections of the rod tip both sections will be replaced for a flat fee of $10.00 that includes postage and handling. Rest assured, your satisfaction is our number one priority. We want you back on the water enjoying our rods with the least about of problems and down time.
We are not covering warranty claims from customers of the former Badger Tenkara. We are however,in most cases, able to service rods that were sold by them. Whenever possible we will replace or sell parts to keep your current rods up and fishing for a nominal price.